How do I register?
Fill in your details on the registration page on a purchase on line website, agree to the terms and conditions and submit your registration.

What happens after I have registered?
Within a few minutes (network dependent), you will receive a message on the mobile phone that was registered seeking permission to track this phone.

The above does not apply if you have a telematic device (that can be tracked remotely). In that case you need to provide an IMEI number. Please see IMEI Information topic below for more information.

How do I give permission to track?
To start tracking, you must send a message with the word ‘ACCEPT’ to the number 88600

Why do I need to register more than one phone?
In order to register more than one phone, you need to first register the master phone and then once you have logged on you can add more and sort them into groups as you wish.

Alternatively you can register two phones as different accounts by going through the registration process twice - but you will then have to ask permission to the other phone to view both at the same time.

Why do I need to register?
We are obliged under the data protection act and by the mobile phone networks to keep a record of all our customers.

Why can I not put down any name?
In order to comply with our legal and contractual obligations we may verify customers identities at random. If a customer’s details cannot be verified and the customer cannot be contacted we will remove the phone from the location service.

Why is it necessary to give an e-mail address?
Occassionally we may need to change customer terms and conditions and may need to let them know of these changes.

The information is also kept so that we can bill,where requested, the customer for subsequent years location services.

We may wish to inform customers on new and improved services created by ourselves.

What happens if I do not agree to the terms and conditions?
Unfortunately you will not be able to finalise the registration procedure and thus will not be able to use the phone location service. The terms and conditions clarfies the agreement between ourselves and you as the customer.

How much does registration cost?
This will depend upon the package purchased and the number of locations bought.

How much does it cost to top-up my locations?
Again, this will depend upon the package purchased and the number of locations bought.

How much does it cost to send an SMS to one of the phones I have registered?
Unless stated differently, the cost is half a location.

Why can’t you give me my user name and password over the phone?
For your own security. The only way to verify and ensure unauthorised people cannot locate the phone is to send the user name and password to the mobile or to email it to the original subscriber.

How do I view somebody else’s phone which I registered?
When you add a phone to your group, a messae will be sent to the phone asking permission for you to track their phone. Until they confirm authorisation - you cannot view their location.

I’ve forgotten my password - what do I do?
Log onto the website and press the ‘Lost Password’ button. After entering your mobile number a new password will be sent to your phone. Location notification messages may be sent to the phone after a password has been sent.

I’ve entered my username and password and it won’t let me in, why not?
The user name is always the mobile number without the 0 and with 44 in front. Be sure that you are not entering the user name with a 0 at the front.

Login will fail unless the password is correctly inputted.

I want to change my password, how do I do this?
Once you have logged in using your old password, you can change your password to a password of your choice by clicking on the ‘change password’ icon on the locate screen.

What other functionality can I use?
• View the location of one, or a number of phones
• Edit, add and delete phones into groups
• Send SMS messages to phones that are within your account
• View history of previous locations
• Change password
• Top-up
• Logout
• Account details and more ….

I don’t understand how to use some of these additional functions, where can I find more information?
Go to the Frequently Asked Questions section after you have logged on.

What is an IMEI number?
The IMEI number (International Mobile Equipment Identity) is a unique 15 digit code that is used to identify every mobile phone, regardless of their telephone number. As well as helping to allocate which network the phone is allocated to, the IMEI number also helps us to match your phone with your snitcher tracking device.

Where can I find the IMEI number on my mobile phone?
Type *#06# on the keypad. This code works on most phones. The IMEI number is also most often found behind the battery. The number consists of four groups that looks this: nnnnnn--nn-nnnnnn-n (n=any number)"

Where can I find the IMEI number on my Tracking Device?
The IMEI number can be found on the reverse of your User and Installation Guide.

I have purchased Snitcher. What happens now?
Once SIM registration has been completed (as described in your User and Installation Guide), please follow these steps:
- Your own mobile is referred to as the "host" and this must be used when communicating with the Snitcher.
- Once the registration has been competed, and the unit fully installed, switch on the motorcycles ignition for 30 seconds.
- Text #x5990a* from the host mobile (the pin code as found on the rear of your User and Installation Guide).
- If successful the Tracking Unit will respond with a test message to the host mobile reading "Unit Programmed Successfully".
- Any text information sent by the Tracking Unit will now be sent to the host mobile.

Is there a cost involved when Snitcher sends a message?
Messages from the Tracking Unit in the UK are currently charged at the standard Orange rate of 12p per text. (please note this charge if controlled by Orange so may vary according to their service) The above charge was correct on 01.05.05.

Is the text case sensitive?
The text can be sent in upper or lower case. The message must be constructed correctly without any spaces.

How can I find out how much credit I have left on the Tracking Unit?
Call Orange direct on 07973 100 451 and listen to the automated message.

For full instructions and FAQ on Snitcher, please see your User and Installation Guide.